Frequently Asked Questions
Everything you need to know about our luxury leather goods and services.
How long does shipping take for international orders?
We offer worldwide shipping via premium couriers. Typically, international orders arrive within 5-7 business days, though this may vary depending on local customs processing times.
Can I personalize my leather goods?
Yes, we offer a bespoke initialing service on most of our wallets and accessories. You can choose from gold, silver, or blind embossing to add a personal touch to your item.
What is your return policy for online purchases?
We accept returns within 30 days of receipt, provided the items are in their original, unused condition with all packaging intact. Please note that personalized or bespoke items are non-returnable.
How should I care for my Ettinger leather product?
To maintain the beauty of your leather, we recommend using a high-quality leather wax or cream. Avoid prolonged exposure to direct sunlight or moisture, and wipe clean with a soft, dry cloth if needed.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do your products come with a warranty?
All Ettinger products are covered by a one-year manufacturing warranty. This covers any faults in materials or craftsmanship, though it does not cover fair wear and tear or accidental damage.